At AuzzieStar, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your product, we offer a 60-day refund policy. Please review the details below to understand our process.

Return Policy

• You have 60 days from the date you receive your order to request a return.
• The product must be undamaged, in its original packaging, and include all components.
• Proof of purchase, such as a receipt or order confirmation, is required to initiate a return.
• To request a return, please contact us at support@auzziestar.com.au for assistance.
• If your return is approved, we will provide a return shipping label or detailed instructions on how to send your package back to us.
• Returns will only be accepted if approved first.
• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Delivery fees are non-refundable.

Damages and Issues

If you receive a damaged, defective, or incorrect item:

• Contact us immediately at support@auzziestar.com.au so we can assess the situation and resolve the issue promptly.
• Please include photos of the damage or issue for faster resolution.

Exceptions / Non-Returnable Items

Certain items are not eligible for returns:

• Sale items or discounted products.
• Gift cards or promotional vouchers.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 12 business days of receiving the returned product.
• If you do not receive your refund within 14 business days of approval, please contact us at support@auzziestar.com.au.

Contact Us

If you have any questions or concerns about this policy, please don’t hesitate to reach out:
Email: support@auzziestar.com.au